Imagine there was an easy way to go through your customersdto provide optimal care, even long after your purchase. This is often a challenge, especially for small and medium-sized companies, as comprehensive product support takes up a lot of time and resources. Right here comes sqanit with a suitable solution: With a Product Lifecycle Experience (PLX) platform that not only simplifies customer service, but also takes it to the next level. The best thing: It’s really worth it for companies because with sqanit they can create a lot of additional added value for themselves over the entire life cycle of their products.
Who is sqanit?
The young company based in Munich is a pioneer in the area of Product Lifecycle Experience (PLX) and the digital product passport (DPP+). The goal of sqanit is to support companies in practicing sustainable product management. This is done by considering the entire life cycle and providing ongoing and comprehensive customer support.
With its solutions, sqanit enables compliance with the EU Regulation for the Ecodesign of Sustainable Products (ESPR) and the EU Action Plan for the Circular Economy – a crucial contribution to sustainability and resource conservation.
PLX platform: The life cycle of your products rethought
The PLX platform from sqanit enables you to create additional added value for your customers and your company throughout the entire life cycle of your products. Digital product passports for all your devices can be created in seconds, ensuring your business is future-ready and will not have to deal with upcoming EU regulations.
sqanit
But compliance with these guidelines should not be seen as a burden, because with sqanit it offers many opportunities: The product value can be increased through additional functions available in the DPP. Customer service can be relieved and improved at the same time. Valuable data and customer feedback are collected effectively and can be easily evaluated to sustainably improve products and services and stay one step ahead of the competition.
All-round digital: This is what the digital product pass +/Plus from sqanit can do
- Longer product lifespan: Strengthens customer loyalty and optimizes the user experience across the entire lifecycle.
- Central access to product information: Unified access to all important product data via the PLX platform.
- AI-powered self-service: 24/7 customer support, including outside business hours.
- Efficient document management: Clear storage and quick access to instructions, FAQs and other product documents.
- Task management: Assign and track tasks for structured and efficient processing of customer requests.
- Compliance management: Support for compliance with legal requirements and regulatory standards, directly integrated into the digital product passport.
- Chat and ticket support: Direct contact by customers, with support having all relevant product information immediately at hand.
- AR-supported remote diagnosis: Using augmented reality, support staff can interact with the product remotely and solve problems in a targeted manner.
Strengthen sustainability and customer satisfaction through the digital product passport
The digital product pass not only enables simple remote maintenance and self-help for customers. It also makes a direct contribution to sustainability. Too often, products are thrown away prematurely even though they can be repaired. The DPP allows customers to receive the best possible care even remotely, without the need for time-consuming and cost-intensive service visits.
Longer product lifespans conserve natural resources and make a positive contribution to the environmental balance. In addition, customers and companies benefit from greater transparency and can demonstrate compliance with regulatory requirements such as the EU Ecodesign Regulation.
Customers and product in focus
With sqanit’s solutions you can focus on your customers and your products. They will feel that you care about their happiness. You can offer the greatest possible benefit with minimal effort and provide your customers with everything they need to enjoy their product in the long term.
Analyze the data and feedback from the digital product passport and gain valuable insights for the further development of future product generations. Direct adjustments and improvements based on customer feedback help to continually increase the quality of your products.
Find out more about sqanit now
Find out more about how you can support your business sqanit Get ready for the DPP+ and benefit from it together with your customers!
Find out more about sqanit now
The article An innovation for the entire product life cycle: The PLX platform from sqanit from Sponsor [Anzeige] first appeared on BASIC thinking. Follow us too Facebook, Twitter and Instagram.
As a Tech Industry expert, I am impressed by the innovation of the PLX platform from sqanit. This platform seems to address a critical need in the industry by providing a comprehensive solution for managing the entire product life cycle.
The ability to track and analyze data from the design phase through manufacturing, distribution, and end-of-life disposal is crucial for companies looking to optimize their processes and reduce waste. The PLX platform appears to offer a user-friendly interface and robust features that can help companies streamline their operations and make more informed decisions at every stage of the product life cycle.
I believe that the PLX platform has the potential to revolutionize the way companies approach product development and management. By centralizing all relevant data and providing real-time insights, this platform can help companies improve efficiency, reduce costs, and minimize their environmental impact. I look forward to seeing how this innovation will be adopted by industry leaders and how it will continue to evolve in the future.
Credits